*Please complete mandatory questions to proceed.
Q.0
- Years of work experience after graduation:
Q.0
- How much you are familiar with the concept of Digital Government (DG)?
Q.0
- Using DG services is efficient in terms of accessing information.
Q.0
- Using DG services is efficient in terms of saving time, effort, and cost.
Q.0
- Using DG services increases the Government transparency.
Q.0
- Using DG services increases the Government accountability.
Q.0
- Using DG services increases the Government reliability.
Q.0
- Overall, I believe that using DG services provides great public value.
Q.0
- Current DG channels and services are accessible for me.
Q.0
- I prefer having all DG services in one channel.
Q.0
- Using or learning how to use DG channels is easy for me.
Q.0
- It is easy for me to find what I want (information/service) in the DG channels (web/mobile).
Q.0
- I find DG to be advantageous over traditional Government services (one-on-one human interaction).
Q.0
- What DG channels do you prefer to access information from the Government? Select the top three
Q.0
- Sometimes, I may experience discomfort related to the use of digital technology and DG services.
Q.0
- I think that the DG channels are intuitive and user-friendly.
Q.0
- I value the DG services when they are integrated into bundles to reflect life events such as getting married, having a new-born, getting a driving license, hiring an employee, etc.
Q.0
- I value DG’s services when they are personalized to my needs.
Q.0
- I like it when the DG service is proactive and sends me notifications on my due dates.
Q.0
- The inclusion of a virtual assistant in DG channels enhances my experience as a user.
Q.0
- I like it when the DG channel predicts my needs and recommends options.
Q.0
- I value DG services when I do not add any piece of information twice.
Q.0
- Friends and family members have influenced my decision to use DG services.
Q.0
- Marketing has influenced my decision to use DG services.
Q.0
- I use DG because it is the current trend.
Q.0
- People whose opinions I value prefer that I use DG channels.
Q.0
- The community is in favor of DG to ensure social distancing.
Q.0
- I use DG services because I believe that people who use DG channels are more prestigious.
Q.0
- DG channels have enough security measures to make me feel comfortable using them.
Q.0
- I am confident that the government's legal and technological frameworks will protect me while I use DG services.
Q.0
- I am not concerned about the privacy and security of my data when using DG.
Q.0
- In general, I consider DG channels to be robust and safe environments to access government services.
Q.0
- I believe that payments made through DG are securely processed.
Q.0
- I will depend more on DG services if I have more confidence in data security and privacy through additional laws and frameworks.
Q.0
- Generally, I consider DG channels to be trustworthy.
Q.0
- I feel that DG’s presence on social media makes it easier to know about new services.
Q.0
- I like it when the DG asks me for my opinion.
Q.0
- I like it when the DG responds to my feedback.
Q.0
- I like it when the DG engages me in enhancing and developing current or new DG services.
Q.0
- Using the DG channels to access Government services makes it easier for citizens.
Q.0
- I am satisfied with my experience using DG channels to access Government services.
Q.0
- Please select the type of services/information that you think are the most important for you to be provided by the DG channels:
Powered by The Telecommunications and Digital Government Regulatory Authority