A survey to measure customer satisfaction with consumer protection services
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Q.0
Are you a UAE citizen or a resident in the country?
UAE citizen
Resident
Q.0
Gender
Male
Female
Q.0
Have you heard about consumer protection services provided by the Ministry of Economy?
Yes
No
Q.0
How did you hear about them?
Social media platforms
Ministry of Economy website
A friend
other
Q.0
What are the channels you use to apply for consumer protection services?
Ministry of Economy website
Smart application
Q.0
Which of the following consumer protection services have you used?
Consumer Complaints
Recall of Goods
Price Increase Request
Q.0
Are you satisfied with the Consumer Complaints service?
Not satisfied
Satisfied
Very satisfied
Q.0
Are you satisfied with the number of steps involved in resolving consumer complaints?
Not satisfied
Satisfied
Very satisfied
Q.0
Are you satisfied with the amount of time taken to resolve consumer complaints?
Not satisfied
Satisfied
Very satisfied
Q.0
What channels have you used to file a complaint?
Call Center 8001222
Ministry of Economy website
Smart application
Q.0
How satisfied are you with consumer protection awareness campaigns?
Not satisfied
Satisfied
Very satisfied
Q.0
Do you have any suggestions to develop consumer protection services?
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