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Survey to measure public preferences for communication channels

Subject: GPSSA has multiple communication channels, and based on its keenness to monitor the preferences of its clients, it invites you to participate and answer the questions included in this questionnaire



Objective: Improve the level of responsiveness of communication channels with customers

Expected decision: Measure the level of awareness of the Authority’s communication channels and whether they need to be aware of them and what channels they prefer


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Customer Category 
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Age Group
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Educational Level
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What is your preferred communication channel?
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Ease of access to communication channels with the GPSSA
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How quickly do current channels respond to your requests
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How often do you use communication channels to interact with the GPSSA
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What type of service do you most often request when communicating with the GPSSA
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What is your preferred time to communicate with the GPSSA
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What are your development and improvement suggestions?
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