Public satisfaction with MoE digital services

Public satisfaction with MoE digital services - 2024

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Q.0

Customer Category

Student

Parent

Investor

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Gender

Male

Female

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Nationality

Citizen

Arab resident

Foreign resident

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Preferred language for communication

Arabic

English

Other (Please specify)

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Emirate of residence

Abu Dhabi

Dubai

Sharjah

Ajman

Umm Al Quwain

Ras Al Khaimah

Fujairah

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Age Group

Less than 15 years old

15 to 18 years old

19 to 30 years old

31 to 50 years old

Over 50 years old

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What is your preferred channel to receieve MoE general updates?

Website

Mobile app

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How easy is it to access the services on the MoE website and smart app?

I can find the required service easily

It takes me some time to find the service

I find it difficult to access the service

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Do the service cards provide clear information for using the service?

Yes, the information on the service cards is clear

Some information is not clear

I find it difficult to understand the requirements and procedures

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Do you refer to the user manual or watch the introductory video in the service card?

I watch the introductory video

I browse the user manual

I am not interested in either

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Please provide your suggestions on how we can improve our services and how we communicate about them