Customer Happiness with the Emirates Schools Establishment's Digital Services 2024

Dear Customer,



The Emirates Schools Establishment strives to achieve a vision of innovative and leading government education that sets a global benchmark. This vision is attained by enhancing the quality and environment of public education through the implementation of the latest educational methodologies, bolstering the skills of school leaders and teachers for the benefit of students with high skills, rich cultural understanding, and profound knowledge. It encompasses ensuring the excellence of our outputs and providing exceptional services to both internal and external customers.



In line with this vision, the Establishment is keen on achieving the happiness of its customers, whose support is pivotal to our strategic objectives. Understanding your needs and expectations plays a crucial role in our ongoing improvement and development efforts.



We kindly invite you to participate in the following survey to assess your satisfaction level. Please be assured that your responses will be exclusively utilized for analytical and research purposes and will be treated with the utmost confidentiality to facilitate our continuous enhancement efforts.


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*Please complete mandatory questions to proceed.
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Gender
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Age Group
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Customer category
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Service Delivery Channels
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Nationality
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Emirate of Residence
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  1. How satisfied are you with the digital services provided by the Emirates Schools Establishment via its website and ESE UAE App?
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  1. Are the times to complete services through our digital platforms satisfactory to you?
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  1. Do you find our methods of delivering services up-to-date and modern?
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  1. Are the documents required to obtain our services necessary and appropriate?
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  1. How satisfied are you with accessing our services through the website and ESE UAE App?
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  1. Is the information regarding our services complete and easily available digitally on our website and ESE UAE App?
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  1. How satisfied are you with the responsive of the Emirates Schools Establishment to the inquiries and requests made through digital channels?
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  1. Is the service information on digital channels characterized by accuracy, clarity, and modernity?
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Are there any suggestions or feedback on improving our digital service? 
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