Customer Satisfaction Survey for Transport Authority Services 2024

In our continuous effort to improve the quality of services provided by the Transport Authority, we would like you to share your experience in this survey aimed at measuring your satisfaction with our services. Your opinions and feedback are a source of inspiration for us to enhance and develop transport services that meet your expectations and improve your daily experience.

We kindly ask you to take a few minutes of your time to answer the following questions with full transparency and accuracy. All responses will be treated confidentially and used solely for service improvement purposes.

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Customer Category

Citizens

Resident

People of Determination

Transportation companies

Rental companies

Schools

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Age Group

18 to 22 years

23 to 28 years

29 to 35 years

36 to 42 years

43 to 50years

over 50 years

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Gender

Male

Female

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Nationality

Emirati

GCC countries

Asian

Arab

Other

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Educational Level

Less than high school

High school

Diploma

Bachelor's degree

Master's degree

PhD

Other

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What services have you recently obtained

Permit services

Public transport services

Marine transport services (Abra)

Vehicle booking service

Vehicle request service

Shop rental service

Fine payment service

(Vehicle request service) mahra taxsi

(Vehicle request service) People of determination

Vehicle rental service

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What is the service acquisition channel

Website

Authority call center 600599997

Ajman Government Call Center 80070

BOD smart application

ROUTE smart application

CAREEM smart application

Other

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Sub-services for Permits

Issuance of a registration card (buses, trucks, vehicles)

Issuance/renewal of limousine company registration

Issuance/renewal of tourism company registration

Temporary transport permit for buses, trucks, and vehicles

Issuance/renewal of passenger transport permit

Issuance/renewal of school bus permit (excluding Quran memorization centers

Issuance/renewal of truck or vehicle permit

Issuance/renewal of bus or truck permit for transporting workers or goods

Issuance/renewal of limousine vehicle permit with driver

Issuance/renewal of tourist vehicle permit with driver

Issuance/renewal of school bus driver permit

Issuance/renewal of truck and rented bus driver permit

Initial approval for company vehicles registration with Traffic Department

Issuance of certificate for mission orders

Approval of professional and training programs related to the aviation sector

Issuance/renewal of preliminary approval for airstrip or runway licensing for commercial and recreational purposes

Issuance/renewal of preliminary approval for helicopter pads for (service/emergency/commercial) use

Issuance/renewal of preliminary approval for temporary service airstrip

Issuance of fireworks display permit

Issuance of permit for satellite tracking systems/space cannon (laser)

Issuance of permit for ballooning activities

Issuance of aerial photography permit

Permit for airspace use for recreational and tourism purposes

Permit for operating multi-use drones

Issuance/renewal of permit for delivery vehicle/motorcycle

Issuance/renewal of permit for delivery driver

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Sub-services for Fine Payments

Fine payment service

Issuance of clearance from fines

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Sub-services for Public Transport

Masar card top-up

On-demand bus service (BOD)

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Masar card top-up channels

Self-service payment machines

Al Musalla Station

"Smart application AJMAN ONE

Website

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Payment channels for taxis?Payment channels for taxis?

Careem Smart App

Cash payment

ajman one app

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"What is the vehicle that you used?"

alraha Taxi (gold color)

Ajman Taxi (blue color)

Ajman Taxi (black color)

Emirates Transport Taxi (red color)

Al Arabia Taxi (green color)

Platinum Taxi (yellow color)

I don't remember

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"Sub-services for vehicle rental." "Sub-services for vehicle rental." "Sub-services for vehicle rental." "Sub-services for vehicle rental." Sub-services for vehicle rental

Vehicle rental with a driver

Vehicle rental without a driver

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Overall, how satisfied are you with the Transport Authority services

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How satisfied are you with the efficiency of the provided services

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How satisfied are you with the quality of the provided services

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How satisfied are you with the ease of applying for the service

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How satisfied are you with the payment method

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How satisfied are you with the ease of the leasing procedures?

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How would you rate the quality of communication with the leasing management team??

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How efficient are the maintenance and services provided?

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Do you find the terms and conditions of the contract clear and easy to understand

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How quickly do we respond to your requests or inquiries?

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Are you satisfied with the security and safety procedures?

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Overall, how would you rate your experience with the Transport Authority as a tenant?

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How satisfied are you with the service delivery method

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How satisfied are you with the speed of service delivery

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How satisfied are you with the time taken to complete the service

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the authority strives to provide services within the announced transaction

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How satisfied are you with the communication during the procedure

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How satisfied are you with the effectiveness of social media channels

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How satisfied are you with the methods and channels of service delivery

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How satisfied are you with the information and data available about the service

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How satisfied are you with self-services

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How satisfied are you with the digital technologies used in self-services

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How satisfied are you with proactive services

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How satisfied are you with the digital technologies used in proactive

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I trust that the Transport Authority's electronic services systems are secure

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How satisfied are you with future directions and recent changes

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How satisfied are you with the authority's call center

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How satisfied are you with the speed of answering the call

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How satisfied are you with the call center staff's manner

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How satisfied are you with the call center staff's handling of your inquiry

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How satisfied are you with the authority's website

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How satisfied are you with the ease of accessing the website

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How satisfied are you with the ease of using the website

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How satisfied are you with the speed of accessing the website

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How satisfied are you with the quality of the website

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Overall, how satisfied are you with the authority's smart application

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How satisfied are you with the quality of the smart application

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How satisfied are you with the services available in the smart application

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How satisfied are you with the ease of accessing the smart application

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How satisfied are you with the service promotion methods

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How satisfied are you with the variety of service delivery channels

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How satisfied are you with the ease of accessing the service

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How satisfied are you with the service awareness campaigns

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How satisfied are you with the publications and media content on social media

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How satisfied are you with transparency and integrity standards

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Do you believe the information related to services and procedures of the Transport Authority is clear and transparent

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How do you rate your trust in the Transport Authority based on the level of integrity, fairness, and transparency it offers

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The authority ensures accuracy in service delivery (providing services correctly without errors)

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Would you recommend others to engage with the Transport Authority

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If you filed a complaint, suggestion, or inquiry, how satisfied are you with the complaint/suggestion/inquiry submission channel

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How satisfied are you with the handling of the complaint, suggestion, or inquiry

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To what extent do you feel that the Transport Authority responds transparently and clearly to customer inquiries and complaints

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What is the bus route you use

Al Hamidiya route

Al Mushrif route

Sheikh Ammar Street route

Industrial Area route

Al Jurf route

Sheikh Khalifa Street route

RTA route

Corniche Street route

Port Street route

Ajman - Abu Dhabi Capital Express route

Abu Dhabi route

Abu Dhabi - Ajman route

Abu Dhabi Capital Express - Ajman route

Dubai - Ajman route

Sharjah route

Al Rashidiya Metro route

Dubai Airport - Ajman route

Umm Al Quwain route

Ras Al Khaimah route

Umm Al Quwain RAKTA route

Ras Al Khaimah RAKTA route

Global Village route

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How satisfied are you with public transport buses

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How satisfied are you with the bus arrival times

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How satisfied are you with the scheduled trip times

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How satisfied are you with adherence to the scheduled trip times

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How satisfied are you with the available public transport routes

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How satisfied are you with the bus stops and locations

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How satisfied are you with public transport fares

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How available and easy is it to obtain information on public transport routes and schedules

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How easy is it to access and use bus stops and facilities

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How easy is it to access and use bus stops and facilities (in terms of facilities for People of Determination)

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How well do public transport routes meet your needs and destinations you wish to reach

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How satisfied are you with the cleanliness of the buses

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How satisfied are you with the bus driver's attitude

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How satisfied are you with the bus driver's driving

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How satisfied are you with the public transport route you used

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How satisfied are you with the public transport route path you used

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How often do you use the on-demand bus service in a week

Once a week

1مرة الى 3 مرات في الاسبوع

اكثر من 3 مرات في الاسبوع

اخرى

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How easy is it to obtain the on-demand bus service compared to other public transport means

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Vehicle request area

Al Hamidiya

Al Rawda - Al Zahra

Al Hili

Al Nuaimia

Al Jurf

Al Mowaihat

Al Rashidiya

Al Mushrif

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How satisfied are you with the speed of vehicle arrival

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How satisfied are you with the cleanliness of the vehicle

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How satisfied are you with the cleanliness of the vehicle driver

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How satisfied are you with the driver’s attitude and handling

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How satisfied are you with the driver’s driving

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How safe do you feel during the trip

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How satisfied are you with the services provided for People of Determination?

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How satisfied are you with the comfort during your trip

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. How satisfied are you with the assistance provided during vehicle entry and exit

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How satisfied are you with the ease of accessing information about the maritime transport service (station operating hours and ticket fees)?

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How satisfied are you with the current operating schedule of the maritime transport service

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How satisfied are you with the current stations of the maritime transport service (Marina, Al Zorah, Al Rashidiya)?

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How satisfied are you with the waiting time at the stations to use the service?

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I feel satisfied, comfortable, and safe during the trip.

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How satisfied are you with the ferries (cleanliness, availability of safety equipment, and first aid kits

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Your evaluation of the driver (general appearance and adherence to safety and security regulations).

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How satisfied are you with the adequacy of the number of available maritime transport stations?

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Developmental suggestions:
Supported by the Telecommunications and Digital Government Regulatory Authority